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TheBlack_Mamba

Tech Support (UBI)

182 Posts

Joined 2013-02-14

April 25, 2013 14:46 (12 months ago)

Greetings everyone,

Just a quick post to let all of you know that although we usually respond to bug report threads with a perfunctory "logged", we do actually relay every reported bug to our testers.

We'll always do our best to keep everyone posted and we'll come back to you as often as needed, and update you whenever possible, so keep the reports coming.

When you report a bug, please give us as much info as possible, the template below being a good starting point:
• Seriousness: low/medium/high
• Description: what the bug actually is, hero used, hero/castle level. etc.
• Type of bug: audio/video/UI/AI etc.
• Steps to replicating bug: be as specific as you can.
• Attachments: screenshots are always nice.

Cheers,

The Black Mamba


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chocoXXL

Newbie

15 Posts

Joined 2013-01-29

April 28, 2013 16:49 (12 months ago)

...the maximum upload file size??11


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TheBlack_Mamba

Tech Support (UBI)

182 Posts

Joined 2013-02-14

May 03, 2013 15:15 (12 months ago)

Currently, the maximum size per file is 1 Mb.


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mdonova6

Newbie

2 Posts

Joined 2013-05-13

May 17, 2013 23:40 (11 months ago)

Whenever I try to open the rar/exe game client i get the error message "This archive is either in unknown format or damaged! ". I have tried downloading directly from my email, as well as from the website after having redeemed my alpha key.


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Schefferking

Newbie

2 Posts

Joined 2013-02-22

May 18, 2013 01:21 (11 months ago)

The game is very nice! But have a litle bug in exchange the scenarios, or when I enter in the multiplayer.Scenarios the catch and has no way out.


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guest-CKci4EvK

Newbie

1 Posts

Joined 2013-01-27

May 18, 2013 23:45 (11 months ago)

Hello.
Im having some problems with the game, like when i arrive in time to destroy enemy's "last" door all the chests is already closed...that happens only with a pvp castle.
hmmm, and some quests like (small gulp) and (shopping spree) just not get complet.

please answer me xD

thks


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Ezlegyen

Newbie

1 Posts

Joined 2013-04-27

May 22, 2013 22:11 (11 months ago)

I have the same problem as mdonova6. Somebody have solution for that?


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Fizage

Newbie

18 Posts

Joined 2012-09-27

May 23, 2013 20:10 (11 months ago)

Ezlegyen

This is issue is resolved and the solution is simple! I assume you both use firefox?

The game cannot be downloaded with firefox! I repeat, not with firefox!

I had the same issue and used chrome for the download, it worked!
Be sure to tell me if it worked or not!

In the case of your success, Happy Looting!

Fizage


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Fizage

Newbie

18 Posts

Joined 2012-09-27

May 23, 2013 20:13 (11 months ago)

Quote | mdonova6 posted on May 17 2013 11:40 pm UTC

Whenever I try to open the rar/exe game client i get the error message "This archive is either in unknown format or damaged! ". I have tried downloading directly from my email, as well as from the website after having redeemed my alpha key.[/quote]

[quote name='Ezlegyen' date='May 22 2013 05:11 pm UTC']I have the same problem as mdonova6. Somebody have solution for that?

This is issue is resolved and the solution is simple! I assume you both use firefox?

The game cannot be downloaded with firefox! I repeat, not with firefox!

I had the same issue and used chrome for the download, it worked!
Be sure to tell me if it worked or not!

In the case of your success, Happy Looting!

Fizage

(Just to make it more visible for people with the same problem)


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Fizage

Newbie

18 Posts

Joined 2012-09-27

May 23, 2013 20:25 (11 months ago)

Quote | guest-CKci4EvK posted on May 18 2013 11:45 pm UTC

Hello. Im having some problems with the game, like when i arrive in time to destroy enemy's "last" door all the chests is already closed...that happens only with a pvp castle. hmmm, and some quests like (small gulp) and (shopping spree) just not get complet.

please answer me xD

thks

What you call a bug is actually part of the game! Blew your mind?

What you see are gates around the chests due to the reason that the Hero's castle is shielded.

What do you mean shielded? Good Question!

When a Hero, or player if you prefer, has been defeated successfully (3 stars) then the Hero/Player is in a shielded state for 3 hours (new shielding periods that reach up to 12 hours have been implemented as of 23rd May Patch) and cannot be looted again!

Why? Boy, someones interested!

This prevents "griefing" (continuous attacks) on castles and thereby preserves your Gold & Life Points so you don't always log in with 0 and have to gather all the lost resources!

Hope this helped and makes sense to you :)


As of for your "quests", the game is in Alpha and the server does not recognize changes immediately (i guess) or you are playing with 2 characters and you have to be on the one (character) with whom you got the quest in the first place.

Or it just is the fact that, again, the game is in Alpha :)

In that matter, Happy Looting!

Fizage


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