Logo_launch_secondary-b91d8695efae6663bd7fb44ceec5c0f8 Mighty Quest for Epic Loot

pinned Updated: How to report a CRASH Error

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Karoizeciel

Mighty Support (UBI)

602 Posts

Joined 2013-09-17

November 27, 2013 22:30 (over 1 year ago)

Hello everyone,

If you encounter crash errors when launching or when playing Mighty Quest, please be sure to click "YES" when the window asking you to send a crash report pops up.
Otherwise, the technical team may not have all the necessary information about the crash issue within the MQEL Diagnostics files that the Customer Team will ask you to attach in your ticket.

In sum, be sure that you;

  1. Click YES when you receive a crash report
  2. Contact Customer Support about the issue
  3. Attach your MQEL Diagnostics files to your ticket

Also, attached is a new version of the MQELDiagnostics tool that will export
the event viewer log and include it in the zip. It needs to go in the
Launcher folder, replacing the installed version.

https://static7.ubi.com.s3.amazonaws.com/mqel/mightyquest/Tools/MQELDiagnostics.zip

Thank you!

last edited: December 06, 2013 20:54 (over 1 year ago)

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Legit Fan

guest-dQxA369O

Squire

11 Posts

Joined 2013-07-14

December 10, 2013 21:30 (over 1 year ago)

The game client always hangs when clicking "YES". Can't send crash report. Sorry.


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High Roller

Ubi-Lhainiev

Mighty Support (UBI)

1,746 Posts

Joined 2013-07-29

December 11, 2013 16:49 (over 1 year ago)

No worries. Please just attach your diag file to your ticket then. Thank you!


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LUFTEGROF

Peasant

1 Posts

Joined 2013-12-26

January 03, 2014 23:23 (about 1 year ago)

I can not get the game to close properly. I always have to go to the task manager to force close the mightyquest.exe and 3 other ui processes. If i dont do this, the next time i want to play, i get a message saying that the game is already running... I am not sure what information i should even send you.

Best of luck and thank you in advance!!

Lufty


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Legit Fan

JakseBoss

Peasant

1 Posts

Joined 2014-01-04

January 05, 2014 14:25 (about 1 year ago)

Please help! when i try to attach the file to a Ticket, it tells me that i'm not allowed to do that?


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High Roller

Ubi-Lhainiev

Mighty Support (UBI)

1,746 Posts

Joined 2013-07-29

January 06, 2014 14:02 (about 1 year ago)

LUFTEGROF - This is a known issue. In the meantime, please do continue to close it via the task manager or selecting "windowed mode" before exiting and it should close automatically after a few seconds. Thanks for your patience while this is ironed out.

Hi JakseBoss - Please just continue to create your ticket without attaching the file. Support may have a suggestion for you.


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guest-fO7lskEc

Peasant

3 Posts

Joined 2014-04-02

April 07, 2014 02:48 (12 months ago)

I have sent several of these today.
The game is unplayable!


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guest-uwx00mYY

Peasant

1 Posts

Joined 2014-03-28

April 09, 2014 06:20 (12 months ago)

i dont get a crash report your game just give me the blue screen of death and crashes my computer when I attempt to launch. So whats your answer to that??


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Chunkier Chunk of Change

MIGHTY628724

Peasant

1 Posts

Joined 2014-02-03

April 15, 2014 21:09 (12 months ago)

When i load the game just gives me network error and cant click anything on screen.


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guest-QUP3Wkg0

Peasant

1 Posts

Joined 2014-05-15

May 15, 2014 12:34 (11 months ago)

I don't know if this is a crash report issue or not but I have downloaded and installed the game and can not play. I get a pop up from windows saying MightyQuest.exe has stopped working: Problem signature:
Problem Event Name: APPCRASH
Application Name: MightyQuest.exe
Application Version: 0.0.0.0
Application Timestamp: 5367e9a9
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18881
Fault Module Timestamp: 51da3e27
Exception Code: c000012f
Exception Offset: 00009f5d
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

AND also get
Game exception
We are sorry. The game exited unexpectedly!

Any help would be greatly appreciateed.
Thank you


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